If you have received damaged or defective products, we apologise in advance and ask you to please email us at info@rate5.co.uk 

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Standard no-fault returns

1. Goods can only be returned up to 14 working days starting the day after delivery.

2. Products are returned at your own cost, unused and undamaged in their original packaging.

3. The goods remain your responsibility until the goods have been received on Rate 5 premises.

4. For returns to be processed and refunded, you need to complete the online returns form and clearly attach the resulting form to the outside of the goods.

5. Goods must be returned in full pack quantities. We cannot offer any refunds on partial packs.

6. Refunds don't include delivery charges.

7. Rate 5 will endeavour to process all returns within 3 working days of receipt of the return.